To initiate a support request follow any of the available channels
- WhatsApp to our support number +27 60 837 4667
- Reach out through Email to support@gaap.co.za
- GAAP National Call-Centre on 0861 745 260
- On the Point of Sale
1. Access the Springboard (☰) menu.
2. Choose System Support.
3. By clicking the View Cases button to review existing support cases or open a new one.
Unity Point Of SaleWhen creating a new ticket, remember to provide as much detailed information about the issues you are encountering. This will facilitate a more efficient resolution.
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If your printer is not functioning,
Start by checking the printer status to confirm its online status.
If the printer appears offline, ascertain whether it might be powered off, depending on the printer model.
After confirming that all printers are on and cables have been checked, and the issue persists
Log into the Springboard (☰) menu.
Select Hardware Setup and locate your printer under the Peripherals section.
Click on the printer, and click Test Device.
If the test print is unsuccessful, contact our support for assistance.
In case the test print is successful, but orders still aren't printing,
Go to the Terminal Window in Hardware Setup.
Click on your terminal name, and, under Devices Setup, ensure your bill printer is correctly selected. If not, choose the desired printer for printing from the POS.
If your orders aren't reaching your KDS, this is usually the result of the KDS being powered off or has lost connection to the rest of the terminals.
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Yes, by clicking on the Bar Chart icon on your top right of the POS screen. You can view or print your current Turnover, Open Orders, Employee Clocks and Exceptions.
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Click on the springboard menu and navigate to System Support
Click on Resync Terminals and then the upload sales button, you will be prompt to select the collection/ shift to upload (Note if there are any error messages, please contact our support centre for further assistance)
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If you can't log in using your fingerprint, first ensure the fingerprint reader is correctly connected to the POS system by checking the cable connection and verifying that the reader's lights are on.
Next, on the terminal login screen, click on the Fingerprint Icon at the top to update your biometric data. (note that this icon is not available in more recent versions)
If you receive an “unable to identify fingerprint” message when attempting to log in, consider re-enrolling your fingerprint. Navigate to the Springboard Menu > Employee Admin, select your employee details, and proceed to re-register your fingerprint.
The images below depicts whether the fingerprint reader is functional or not.
Blue and red lights indicate that the FPR reader is operational.
When there is no light, this means that the Fingerprint Reader is not operational
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If you are certain your product details and tags are correct to be showing on your POS, By simply refreshing your BOF data via your settings option in your springboard menu will resolve this issue.
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To reverse or reopen closed orders,
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Navigate to your employee admin screen under your springboard menu, if the employee you created is not there, refresh BOF data via the settings options will resolve the issue